Refund policy

Owner decision required

PLACEHOLDER TO CONFIRM: Choose a refund request window of [NUMBER] calendar days after purchase, or confirm that a specific product is non-refundable where lawful. Choose whether access, downloaded materials, live attendance, or completed course percentage changes eligibility.

PLACEHOLDER TO CONFIRM: State whether approved refunds include the full amount, a prorated amount of [AMOUNT OR FORMULA], or exclude listed third-party fees.

How requests would work

A final policy should name a contact route, the order information required, the response time of [NUMBER] business days, and the expected payment-processor timing after approval. Applicable consumer law will control if it provides greater rights.

Before launch

Liriano Academy must replace every bracketed placeholder, apply the same terms at checkout, and obtain attorney review before accepting payment.

Sources consulted

These sources informed the draft scope and do not replace attorney review.

• Massachusetts Attorney General: Refund, Return, and Cancellation Policies
• Federal Trade Commission: Advertising FAQs